Thread: US Airways

Rude check-in Supervisor
US Airways
,


While trying to make a flight from D/FW to PDX, I encountered the most unprofessional airline employee that I have met. After waiting 10 minutes to get assistance, the check-in "supervisor" informed us that we were 2 minutes too late to check luggage. I understand that there are certain rules to be followed, however, this was a Sunday morning and there was not a single other person waiting. After I questioned why she couldn't make an exception for us, she asked me in a very condescending tone "Do you remember 9/11?!? That's why we have to check for explosives." It just so happens I do remember 9/11, however, I also remember a time when customer service was a priority. Have we frightened ourselves to the point that we as a society have forgotten how to lend a helping hand? For this reason, I myself will never fly with US Airway ever again.

My wife and daughter will be home in an hour after being treated like *&^%! for the past 4 days by sub human US Air employees. This should be a crime. They cried more than they smiled. Thanks to US AIR for destroying my wife and daughter's trip to New York City. I hope you go bankrupt and get no compensation - like I know I won't. The "travel advisory" rules are a joke. I paid an extra 900.00 to get them home.