Customer service Dept
Provident



I opened an account at an office near my job. The employee was really nice and personable. She was informal but not unprofessional. When I got home I read some of the paperwork and realized I had a question. The bank employee did give me her number but when I dialed it she was gone for the day. I call the customer service department to ask the question and I was grilled on my personal information. I told the agent that I just had a general question and that she didn't need to bring my account up. She insisted that she wouldn't be able to help me unless I gave her my personal information. Oh my goodness, she need everything short of my blood type. Then when I finally ask the question she tells me something completely different than what the bank employee told me. When I told this agen that the bank employee had given me a different explanation she said " Well then why don't you call her?" What???? I have been in customer service for many years and it is hard to believe that rude people like this could have "customer service" jobs. I wanted to scream. The next day I call the direct number that the employee had given me and I felt compelled to tell her what happened. She apologized and she told me to please use the direct number going forward. I told her that somebody should do something about that customer service department and she just said "I'm sorry about that, please just give me a call next time" That was very nice of her but what is up with that? I don't know if that customer service is out of state of out of the country but for a "local" bank these two places must be worlds apart.