BMW of North America
I am outraged with this organization. I purchased a certified pre-owned vehicle in April 2005. I told the sales rep that I would only purchase the vehicle if I could get a warranty plan with it that would last as long as the 60 month note. I knew I would not exceed the 100, 000 mileage due to the close proximity of my job. My only concern was the length of the warranty. He sold me a 100, 000/72 month extended warranty. I took it in for service this Monday and the dealership is trying to charge me $2500.00 because they say it is out of warranty. I am being told that the 72 month period actually started when the vehicle was originally retailed which was November 2003. That is OUTRAGEOUS!!! Why the hell would I purchase an extended warranty from the time I didn't even own the vehicle. This is ludicrous. The salesman committed fraud and all their customer service can say is sorry about that.