Purposely Confusing to Get Sale
Auto Marketing Systems
PO Box 1831
I placed my car on Craigslist and a sales rep called from Auto Marketing Systems. He offered on my vmail that "for my car they would guarantee that it sold or I could get a FULL REFUND." I listened to the vmail and called back. I spoke to a Sales Rep there and she promised me about Four Times that I could "Cancel" with a "Full Money Back Guarantee" and all I would have to do is call her to do so, and it would cost $249.00. I proceeded w/ the Sale and 2 days later I was sent a statement that said A) I was charged an additional $29.00 Processing Fee (this was never ever disclosed by the sales rep or the disclaimer they read and B) the letter said that I would have to give them 90 Days before I could request a Refund. When I called Customer Service, they said A) the $29 Processing Fee was disclosed (WHICH IT WAS NOT) and B) I can't help what the Sales Rep said - you have to wait 90 Days to get a Refund etc. I told her that the Sales Rep promised me things that completely contradicted the letter they sent 2 days later (Processing Fee, 90 Days vs. Just Call Me and I'll Cancel). The Customer Service Rep said "Cancel" is different than "Refund" so by design, the Sales Reps are trained to say "Cancel" so they get away with it when you call back to get a "Refund". I asked them to replay the conversation between the Sales Rep and I and they said that it would be next to impossible to review the Phone Conversation. I have never gotten 1 call or 1 Lead for my car and now I'm out ~$280. I would strongly suggest not using this service given the design "Cancel vs Refund" and given that they don't care what their Sales Reps are telling People during the sales process and made no effort to alleviate the issue. I will be very surprised if I get the $250 back after the 90 days even if I follow their 6 steps required to get a Refund (which takes a lot of effort to do so in the time allotted).