Sold a car without promised options
Mercedes Benz of Tampa Bay
In February 2010 I bought a black 2008 E350 with 25, 000 miles, it was the color I wanted, it had low mileage and it also had satellite radio and a navigation system, I knew this to be true because I stated several times to my salesman Andrew that this is what I must have and he told me this black E350 was definitely equipped with both. These last two things are very important to me. The problems began when I returned home with the car to find out it did not include either satellite radio or a navigation system. You might wonder how I didn’t know it wasn’t equipped while I was still at the dealership, this is because I was told the satellite radio just needed to be activated and the DVD needed to be inserted into the nav system. In my naivety I took Andrew’s word on this, also the walk-through explaining the features of the car didn’t happen as the person involved had to leave. If I’d had this walk-through with someone knowledgeable this whole episode could have been avoided as I would not have left with the car. If you are considering having any relationship with this company I suggest you read my buying experience here Mercedes-Benz of Tampa Bay S U C K S | Car Sales | Tampa | FL | 33641.