Poor Everything Dollar Rent A Car , Phone: 918-669-3930 (Corporate HQ)My brother, who is in the military was coming home for 2 weeks and due to the time his flight was coming in, noone was available to pick him up when his flight arrived. He was flying in to Albany International in Albany, NY and had made arrangements to rent a car with Dollar Rent a Car. I spoke with the company on the morning that he was supposed to arrive, because the rental company was not in the actual airport, and I wanted to find out if they had a shuttle service to pick my brother up from the airport so that he could get his rental car. I was told yes, that he would just have to call when he arrived. His flight was delayed 2 1/2 hours, and when he arrived he called me in a panic telling me that he had called Dollar and was told that since his flight was delayed, they dropped his reservation and gave away his rental car and then the agent just hung up on him. I then called the Dollar rental company to see what could be done to get my brother a car to get home, with him being 1 1/2 hours away from home and had been traveling all day. I was told by the agent on the phone that they only hold the reservations for 2 hours and after that time they gave the car away. He said that my brother should have notified them that his flight was delayed, to which my response was, "how was he supposed to know that you would not hold his car, and how is he expected to call when he is in flight or running through the airport trying to catch his connection?". He responded by telling me that the FAA doesn't allow planes to just fly around in the air for 2 1/2 hours, they would get fined for that, so he had plenty of time to call them and let them know. I asked again if there was anything he could do and he told me that he had no other cars available to rent out, they were out of vehicles. I then asked him if that was how this company does business? You just give away reserved cars and offer no help to people when they are stranded?? He told me that that is how every car rental company in the US does business, they won't hold reservations for over 2 hours. I then asked to speak to a manager to try to get somewhere. He told me that he was the manager, so I then asked him for his name. He told me his name, Scott Havens, and then replied "do you want me to spell it out for you or can you manage it on your own?" I told him, no problem I've got it. He then said "good, call corporate with it! F**c You, and hung up on me. So I decided to take his advise and after a little good old internet research and a couple of calls, finding out that Thrifty and Dollar are actually managed by the same company, I got in touch with the corporate office in Oklahoma. Just in case anyone needs it, it's 918-669-3930, then pick any number and someone will get you to the right person. The person I actually talked to was the Customer Service Liason to the CEO of the company who advised me to have my brother rent a car from another company and to fax her a copy of the bill personally and she would make sure a check was sent for the difference he would have to pay. She said that that was what the agent SHOULD have told my brother to begin with. We'll see how far this gets as it just happened yesterday 8/9/10.