Thread: Jetline Travel Cruise Cancellation

Complaint #223640: Jetline Travel Cancellation



Your Consumer Message looks like:

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I booked a cruise with Jetline Travel and as soon as I had put the phone down I realised that I had made a mistake with the dates so I emailed them back within 15 minutes and asked if I could cancel it. I also sent a letter confirming the cancellation. As I did not get a reply I sent a further 6 emails and another 2 letters to the Managing Director but still no reply until 10 days later when I got a phone call confirming that the cruise had been cancelled.
When I asked about the return of my deposit I was informed that they had no record of taking the money but I indicated that my bank statement indicated that they had so I was asked to send a copy which I did.
I then received another phone call indicating that they received the bank statement but the cost of cancellation would be £300 which was the deposit. Having looked at the regulations it appears that they can do this even if it's cancelled within 2 minutes but I would have thought that any good company would have looked sympathetically at this particular set of circumstances and cancelled the booking. The other thing I find very strange is why I was informed by the first caller that the cruise had been cancelled and no monies had been taken and it was only when I received the second call that I was informed about the £300 cancellation charge.

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