Thread: Kylintv Complaint - has very bad billing practice

I purchased KylinTV service and later cancelled the service on 7/23/2009. Kylin service person told me that once they successfully charge my credit card for the last bill (of $33.98) and cancel my account in their system, they will send me an email for instructions on how to return the TV settop box. I received the instruction email on 7/28/2009 and ship back the settop box. Everything looked smooth at this moment, but there is a catch later. Read on... A few weeks later, I received a letter from Kylin's collection agency named "Saturn Systems" and the letter demanded me to immediately pay $58.98 otherwise they "are committed to use whatever means necessary and proper to secure payment". On 8/27/2009, I called Kylin about this matter and they admitted that there is an internal billing issue that mistakenly failed to charge the last $33.98 bill which caused the problem. Kylin was able to charge $33.98 after they try it again. On 8/28/2009, I called Kylin again to check if the last payment went well. They acknowledged that they did receive the payment. However when I asked them to restore any damage to my credit scores, and make sure that my credit score won't be ruined by this error caused by Kylin, they refused to do so.

It is rediculus for a company to immediately direct unsuccessful payment to collection agency without trying to contact its customer first!

It is also rediculus for a company to refuse a confirmation to its customer that they will try to recover the damage caused by their own fault.

I certainly would not recommend kylintv to anyone. Their bad billing process and errors will cost you a credit score dents. Their inconsisitent response in customer service will cost you time and money to deal with.
Their are many complaints against kylintv in the websites. Please look around before you hook up with kylintv. good luck.

Welcome to the site iwanribble. I'm sorry to hear about your recent experience with KylinTV. If you know of others who have encountered similar problems with products and services from KylinTV please encourage them inform us. If there are enough complaints we may be able to take action and prevent future losses for other consumers.

There are tons of Kylintv complaints, including bad video quality, bad TV programs, lost of signals without any explaination or compensation, bad billing practice, and inresponsive customer service, see some examples below..

KyLinTV.com Blog: Goodbye KyLinTV & Call to Action

KyLinTV.com Blog

KyLinTV Complaints - Bad Kylintv billing practice

Kylin TV Authorized Dealer TCOME.NET Cheating Consumers

Were you able to receive help from any of those sites with your problem? Do you know if anyone has taken legal action against Kylin with any success?

I subscribed to Kylin TV for the past 2 months and was not happy with the quality. even their so-called HD channels did not seem standard definition and I have high speed internet line. Many channels would freeze. I ordered because I wanted my kids to learn more Chinese. They advertise an iPad application on their website but after I ordered, I realized that there is no such app available. Customer service answer was that it is "coming soon." That is false advertising! I got so mad that I called to cancel (you cannot cancel over the internet). The operators do not speak much English so the message did not seem to get through. I finally had to call my credit card company to initiate a billing dispute. Overall very bad experience. User beware.

KyLin TV is a horrible company that provides lousy program and misinform customer. What a huge mistake I made when I signed up KyLin for my parents to watch Chinese program. I bought a one year package in 12/2010. The sales person was happy to sign me on without telling me that was not refundable. After my parents tried it for a short while and discovered the program was really lousy then I called to cancel the service. Then I was informed it is non-refundable. They claimed there is tape recording of our conversation but would not release it to me only to my attorney, which was very strange. I guess they think they can take advantage of customers that would not go through the trouble hiring a lawyer. After pressing harder on this issue then they changed the statement and said their was a notice came with the set top box indicating the non-refundable policy once the box was open. Sure there is a notice hidden behind the mailing label. I figured I was stuck with it because this hard-to-find notice. So I bit the bullet and said good-bye to $200+. I told KyLin representative very clearly that I wanted to stop the service right away and returned the box. The rep said she would send me the label for return but it never came. I put the set top box in the original box and let it sit for months waiting for the mailing label. It still never came and all of a sudden I got a email for payment. I was furious about their intentional bad practice. Obviously they knew about all the customer complaints and this could be the only way they make money by cheating out customer. I called them again and talk to the rep. This time she promised the account is cancelled and will email me the return address. She promised that I would received the email in 10 minutes but I still have not got it. KyLin TV is a horrible company with bad products and services. I would strongly urge everyone to stay away from them.