No honoring a booking
Hotewire



A confirmed booking is NOT a confirmed booking! Ten weeks ago I purchased a hotel/air package deal for 5 people to Hawaii through Hotwire - in that instance they disclose the hotel up-front. They just called me to say the hotel was no longer available and they would (gladly) give me a hotel refund only (they won't refund the airfare). The agents and their supervisors are trained to act like this is doing me a favor. They accept absolutely no responsibility and do NOT stand behind their deals - their credibility is TOTALLY non-existent. They didn't even offer ANY compensation for their cancellation - just the partial refund. Do NOT trust your bookings to them!

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